Good work takes time. We typically like to allow finished pieces to cure for at least a week prior to shipping. Large items typically take 4-6 weeks for processing but can sometimes take 6-8 depending on the complexity of the project. Please be patient when ordering a custom item. We will do our best to accommodate tight project timelines.
When shipping large items, there are very real costs associated. Shipping rates are often variable and based on location and the dimensions of the purchased item(s). In order to avoid shipping damage and inflated costs, we primarily use private couriers to ensure your new item reaches you in pristine condition. Unless agreed upon prior to payment, shipping costs will be included in the purchase price of your item(s). Some items may be shipped disassembled to save on shipping costs.
We currently offer free shipping for large items within 50 miles of Ypsilanti, MI. Large items are defined as furniture and/or artwork over 48″ in any dimension.
Due to logistical reasons, we currently only ship to addresses in the continental United States. However, all of our items are available for free pickup at our shop in Ypsilanti, MI. Please notify us during the ordering process if pickup is required.
Shipping insurance will be provided for each shipment to cover the unfortunate event of shipping damage. Please review your item for shipping damage immediately upon delivery.
Unfortunately, accidents happen and are outside our control. If you receive an item that has been damaged during shipping, please photograph the damage and contact us immediately so we can make things right. Every shipment is insured, and the photographs will allow me to file an insurance claim on your behalf. Please note that claims of shipping damage must be made within one week of receiving your item(s).