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Great Lakes Design LLC
301 N Park St
Ypsilanti, MI 48198
734.740.0581
Using limited tools and a profusion of handicraft techniques, we take an artistic approach to carpentry and woodworking.
CUSTOMER SERVICE
bmagnuson01
Ryan made a custom-length bench for us, and it’s beautiful. He was easy to work with and did a fantastic job on it. Also, the shipping/packaging was done well, so it arrived without a scratch on it.
Ryan
Glad it reached you in perfect condition. Thank you for the kind words!
Tanya Keen
Incredible, beautiful bench. Surpassed my expectations. Shipped one month faster than expected.
Ryan
Glad you love your bench, Tanya!
Aaron
We love the bench! Both the design and craftsmanship are excellent. I’ll also note that Ryan took the time to create a high quality shipping crate and choose a competent shipping agency, such that the bench arrived in perfect condition (across the country)…We’re looking forward to using the bench for years to come and are sure our guests will appreciate it!
Ryan
I’m glad it reached you in perfect condition. Hope your family enjoys it!
Larry
Ryan created a beautiful piece of furniture, unfortunately the bench was heavily damaged during shipment. He shipped the bench crated, but from what we can gather and based on the damage, the crate was dropped, contents were exposed, damaged during transit, and delivered with a cellophane wrapping.
I contacted Ryan and he immediately began to resolve the situation. He placed an insurance claim, contacted and coordinated repairs from a local restoration company, and provided a refund for that cost.
We love the craftsmanship of the bench and appreciate Ryan’s customer service in resolving the damage during transit.
Ryan
Accidents happen, unfortunately. Thank you so much for being understanding and allowing me to make things right. I’m glad you love the bench, Larry!